VIP Haven Family – a family fraternity programme that offers privileges, services and incentives to you, and your immediate family.
 
At The Haven, we regard all our guests to be part of our family. However, we wish to establish a closer bonding in creating The VIP Haven Family group. This is an appreciation programme designed for our notable guests in our effort in creating and operating ‘the perfect vacation abode’ at our premises.

There is no fee required. Enrolment is strictly at our sole discretion.

We look forward to welcome you to the VIP Haven Family!

VIP Haven Family Card

EXCLUSIVE BENEFITS

1. SUITE STAY

• 15% off on Best Available Rates, and 7.5% for your bookings for non-family. (Direct Bookings with us only)
• Birthday Month – Free Suite Upgrade to next category.
• 3 Hours Early Check-in/3 Hours Late Check-out. (Subject to Availability)
• Fresh Fruit Platter upon check-in.

2. FOOD & BEVERAGE

• 10% off Food & Beverage rates at our Cuisines Restaurant, and 5% for your bookings for non-family. (Not valid for alcoholic beverages)
  
• Birthday Month – Free Birthday Cake. (Valid for dine-in only & advance notice required)
  
  

3. SPA BODY TREATMENT

• 10% off The Haven Spa rates, and 5% for your bookings for non-family.

4. SPECIAL TREATS

• 3% off property purchase of our Haven’s development. (For purpose of either investment with fixed returns for your regular/2nd/vacation or retirement residence)
• 1% referral fee for every successful purchase of our Haven’s property unit in any of our locations, or events held at The Haven (of a value above RM 50k). 

5. SPECIAL MONTHLY SURPRISE OFFERS

* Terms and Conditions apply.

• SPECIAL MONTHLY SURPRISE OFFERS
• GENERAL GUIDELINE
• TERMS & CONDITIONS
  

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Claimable on-site by presenting the VIP Haven Family card.
Other offers will be announced periodically each month.

​*T&Cs apply.

1. How to register for the programme?
   Registration is by invitation only. Interested applicant can submit their interest to reservations@thehavenipoh.com for consideration. The Hotel shall have the sole and absolute discretion to decide.
   
   
2. Is there any cost to the programme?
   No.
   
   
3. How do I earn/claim the loyalty rewards during a visit?
   A physical card with loyalty number and validity date is provided for identification. The rewards can be redeemed by the main card holder, and any immediate or extended family members. Simply present your VIP Haven Family card to our service staffs before any purchase.
   
   
4. Where can I view the benefits offered?
   Information and updated offers will be sent to the email address provided during registration, and can be viewed at www.thehavenresorts.com/viphavenfamily.
   If you wish to change the email address registered with your membership, this can be done in writing through our Reservations.
   
   
5. Who should I contact if I have any problems, or require further information?
   ​You may contact our Reservations at 05-540 0000 or reservations@thehavenipoh[dot]com

The VIP Haven Family programme is managed by The Haven Hotels Sdn. Bhd. 

1. Renewal of this card shall be at the sole and absolute discretion of the management.
2. Privileges accorded in the programmes do not apply with any other promotions, vouchers or discounts.
3. Privileges and benefits are valid only upon presentation of the card, or by management approval. The card has no cash value. 
4. The processing of all personal data is subject to the hotel’s Privacy Policy published on www.thehavenresorts.com/privacy-policy.
5. The Hotel will use reasonable efforts to notify of any changes made and it is the responsibility of card holders to keep themselves up to date in respect of all benefits, privileges, and terms and conditions through www.thehavenresorts.com/viphavenfamily.
6. The Hotel reserves all rights to change, modify, add, suspend, terminate or remove the benefits and/or privileges, including the Terms and Conditions at any time without notice or compensation.
7. Other Terms and Conditions apply.​

ENROL